The Delight VR player is free to use for everyone including white-label customization. If you want to use Delight VR in a standalone way, a native app or in an offline context contact us.
We offer paid premium support, development help, integration services, native app development and more. Just contact us for further information.
In the future we will offer additional services like in-depth analytics, hosting and encoding.
You can cancel your professional support plan at any time. When subscribing monthly your subscription will be canceled with the beginning of the next month. If you chose the annual billing your subscription will automatically run out, after the 1 year period, once you’ve canceled the subscription.
All major browsers and platforms are supported by Delight VR, in more detail:
- Recent versions of Chrome on Windows, OSX, Linux, Android, and iOS.
- Recent versions of Safari on OSX and iOS.
- Recent versions of Firefox on Windows, OSX, and Linux.
- Recent versions of IE 11 and Edge on Windows.
We strive to support as many HMDs as possible with Delight VR. To make things accessible to the end-user we provide users with a wizard, enabling to configure the user’s HMD. Here is a list of all currently supported devices by Delight VR.
Cardboard compatible headsets
Through our Wizard and our predefined distortion database we support nearly any common Cardboard compatible headset on the market (i.e. Google Cardboard v1.0, Google Cardboard v2.0, Zeiss VR One and many more) on Android Phones as well as on iPhone.
Samsung Gear VR
Is supported in Samsung Internet from the Oculus Store, in which users will be prompted to enable WebVR (by navigating to internet://webvr-enable in the Samsung Internet browser) or any regular mobile browser with the Cardboard Enabler app.
Desktop VR headsets
All major desktop VR headsets are supported. Specifically Oculus Rift (CV1 and DK2) and HTC Vive with WebVR enabled browser (as of writing these are special WebVR builds of Chromium and Firefox nightly).
Selecting the right phone is important to calculate the correct distortion that fits the lenses of your HMD. If your phone is not listed in our wizard please select a phone that is similar to your phone regarding the following specifications:
- Screen size
- Pixel density
- Screen aspect ratio
Selecting the right HMD is important to generate the most perfect experience. This depends on the lenses, the distance of the lenses, the distance between lenses and the phone and many more factors.
If your HMD is not listed please select a hardware that comes close to the specifications of the HMD you’re using.
The experience might be less premium compared to using supported HMDs.
If your HMD is not listed please send us a mail (with the brand and name of your headset) and we will add it as fast as possible.
There could be many reasons why Delight VR is working not correctly. For troubleshooting read the instructions below:
- Check if your content is integrated properly and the markup is correct
- Make sure your device or browser supports WebGL
- Make sure you’ve installed the latest version of your browser
- When using a desktop PC or Mac with a HMD, check if your HMD is plugged in
- If the player stops at a certain percent amount while loading please wait. If there’s still no progress after 3 minutes it is most likely an issue with your content
- Check your server and hosting setup, especially when referencing files from another domain (See “What does the CORS error message mean and how can I fix it?” question below)
Using Delight VR without HMD is not a problem. It doesn’t if your are on desktop or mobile – Delight VR seamlessly fallbacks to a non VR version that works for all elements we support.
If you are using Delight VR on your dekstop device, make sure that you’ve plugged in a working HMD and browsing with a WebVR ready browser. Otherwise the player will show you a QR code you can scan using your mobile device to get the full VR experience.
Cross-origin resource sharing (CORS) is a mechanism that allows restricted resources (e.g. fonts, images, videos) on a web page to be requested from another domain outside the domain from which the resource originated. Please make sure that your content on the external server is setup to allow cross-origin resource sharing. Checkout a detailed explaination here.
Please note that Safari and Internet Explorer 11 don’t allow cross-origin content even if CORS is configured correctly. In order for these contents to work it is best to add a “cors-fallback-url=<URL>” to your <dl8-video> element and link to a minimal HTML page on the content server. There you can reference the videos locally. For more information please see our documentation.
Some platforms or CMS don’t allow third party code, custom elements or scripts to be integrated. We are permanently working on improving platforms support. If you’re platform does not support Delight VR, please notify us and we will see what we can do.